How Telehealth Works

At Canon Clinic, we connect with our patients virtually using a HIPAA-compliant app called Spruce.  We can connect with you live through HIPAA-compliant video calls or asynchronous visits by communicating through secure messaging and utilizing clinical questionnaires.

If on a mobile device (available on android and iOS devices):

1. You will receive a spruce link. Click the link and this will open up a mobile browser showing the Organization Profile.
2. At the bottom of the page click on, “Connect” to be redirected to your phone’s app store.
3. Download the Spruce app from the app store.
4. Open the Spruce app and select Continue to confirm you are connecting with the correct practice.
5. Select Create a new account.
6. Set up a patient account with your personal information.

If on a computer web browser: 

1. Click the Spruce Link and this will open up a browser showing the Organization Profile.
2. At the top of the page you will click on, “Connect with Canon Clinic”. 
3. A new window will open and you will click “Get Started”.
4. Create the patient account with phone number for verification purposes and email.